Mirex ยท Support

Support

Answers for login, publishing, moderation, privacy, tracking permission, and support issues in Mirex.

Frequently Asked Questions

How do users see the EULA before login?

The entry screen includes links to the EULA (Terms of Use) and Privacy Policy before a user registers or logs in. Users must agree before continuing.

How can I publish a new post or clip?

Use the publishing flow inside the app, select the media or text you want to share, review the result, and submit when you are ready. Objectionable captions or comments can be blocked by in-app filtering.

What if I need to report or block another member?

Use the in-app report or block options available on the relevant profile, post, clip, or comment. Reports are stored for moderation review. Blocking removes that member's content from your feed immediately and creates a moderation record for developer review.

Where does the tracking permission request appear on iOS?

On iOS, if the app uses data for tracking or attribution, the App Tracking Transparency permission request appears before the app proceeds into the main experience when the authorization status has not yet been determined.

What if my purchase does not appear?

Give the app a moment to refresh, try the restore flow if it is available, and contact support if the balance still does not update.

Still Need Help?

If you still need help with Mirex, email support and include the details that will help us review your request quickly. If your request involves objectionable content, harassment, blocking, or another safety concern, include the relevant account or content details so the report can usually be reviewed within 24 hours.

Email: support@mirex.com

Policy Pages: Use the linked Privacy Policy and EULA (Terms of Use) for reference.

Fastest route

support@mirex.com

Policy reference

Use the Privacy Policy and EULA pages linked from this site.

Support email

support@mirex.com

Coverage

Account, moderation, privacy, tracking prompt, workflow, and purchase questions.

At a Glance

FAQFlag & blockATT

Use the linked Mirex overview, support, privacy, and terms pages to review the related information.

Overview Support Privacy EULA